FAQs
SIZING
Q: HOW DO I KNOW WHAT SIZE TO PURCHASE?
A: Travel Fox Shoes are ‘true to fit’; you can purchase your actual size. See sizing chart for best fit guide.
ORDERS
Q: HOW CAN I CONFIRM MY ORDER HAS BEEN PLACED?
A: Once you have placed your order, you will receive an order confirmation via email. (Please be aware that even if an item has been added to your shopping cart, it can still be purchased by another customer until you have completed and processed your order online.) Ensure to complete your selections, by finishing the checkout process and receiving your order confirmation. Only the order confirmation email confirms the receipt of your order. Once your order has been accepted and dispatched, you will receive a separate email notification with the shipping information.
Q: HOW DO I KNOW IF MY ORDER IS BEING PROCESSED?
A: Receipt of the Order Confirmation email lets you know that your order is being processed. The Shipping Confirmation email tells you that your order has left the warehouse and is on its way to your shipping address.
Q: CAN I CHANGE MY ORDER ONCE IT HAS BEEN COMPLETED?
A: If a change is required please contact us immediately at info@travelfoxlfstyl.com for assistance.
Q: WHAT IF I WANT TO RETURN MY ORDER?
A: Returns are only accepted on damaged/defective merchandise. If you need to Exchange the model you have received, an In-store credit will be issued by email to be used at check-out to replace your order.
Contact us at info@travelfoxlfstyl.com within 7-days of receiving your order to obtain a Return Authorization Number.
SHIPPING
Q: DO YOU SHIP INTERNATIONALLY?
A: Yes. We ship worldwide. If for some reason your country does not appear at check-out, please contact us.
Q: WHAT IS THE DELIVERY TIMEFRAME FOR MY ORDER?
A: Our delivery time starts from the moment an order is accepted and can take 1-2 business days to be processed and dispatched by our warehouse. Once your order has been accepted and dispatched, you will receive a separate email notification with the shipping information. Once dispatched the postal delivery standards are :
- Canada 2-5 Business Days
- USA 3-5 Business Days
- International 7-10 Business Days
Q: HOW DO I TRACK MY ORDER?
A: Once your order has been dispatched we will send you a confirmation email with a tracking number that you can use to check the status of your order. It can take up to 24-hours from the receipt of the email for the tracking information to be updated.
Q: DO YOU OFFER EXPEDITED SHIPPPING?
A: For special shipping arrangements please contact us at info@travelfoxlfstyl.com.
PAYMENTS
Q: WHAT CURRENCY ARE THE PRICES IN?
A: All prices are in U.S. Dollars. (Your credit card company will convert the transaction to the billing currency of your country.)
Q: DO YOU ACCEPT INTERNATIONAL CREDIT CARDS?
A: Yes, we do accept international cards. Enter your card information at check-out for processing.
Q: WILL YOU CHARGE ME ANY OTHER FEES?
A: Depending on your location you may be subject to charges levied by the your local Government
Taxes - Canada (HST, GST, QST)
Duties - USA, International - When items cross international borders there may be a charge that the postal worker will have to collect upon delivery, this charge is not from Travel Fox Lifestyle and is not paid to us.
STOCK
Q: HOW OFTEN DO YOU RESTOCK?
A: There is no schedule for products being re-stocked; to stay informed sign-up to our mailing list to be notified of new product releases.
MERCHANTS
Q: I AM A MERCHANT HOW DO I ORDER TRAVEL FOX PRODUCTS WHOLESALE?
A: Please contact us using the contact form or by email at info@vissintl.com, a representative will contact you .